SippySoft provides support for the clients via email (firstname.lastname@example.org). But in some urgent cases when email communication is not enough to solve some critical issue we can temporary activate the Freshdesk chat for the client. Thus he will have a possibility to discuss a critical issues via chat and later this chat will be converted to the ticket, that is the main reason of the freshdesk chat usage instead of other instant messaging tools.
How to find this chat on the Freshdesk
1. Login to the support.sippysoft.com portal using authorized email (which your are using for submitting tickets to support):
2. Left mouse click, to deploy the chat:
3. Fill the form in the chat and click to the check-mark sign/button: