This article presents questions and answers relating to our software versions and how they are supported

We want to make sure you have a good idea of how and when we decide that a software version has reached End of Support (EOS) status.

What Versions of our software are currently supported products?

Sippy SoftSwitch 2020

Sippy Softswitch 2021

Sippy Softswitch 2022

What versions are at End of Support?

Sippy Softswitch 5.2 and earlier

How does End of Support work?

We support 3 production versions.  The 3 versions supported will always be our 3 most recent versions; this will always be our newest release and two builds we consider "stable".  When a software release is moved to End of Support, it means that we no longer work on adding new functionality, patches, or security updates to support or maintain it.  If a patch had previously been created but not deployed we could apply it but no new patch would be be created.

How do I Update from end of support versions?

Updates are available from our support team if you are under an active support agreement.  Updates are included in our standard support agreements; our preference is to keep all our users on one of the most recent versions.  We understand that it is not always possible for customers to be on a recent version and that sometimes they have to cannot update their software version before it reaches End of Support.  If you happen to be on an older version, you can still upgrade to a newer version but there may be additional costs associated with the upgrade.  Alternatively, it may be easier to configure your system from scratch on the latest version.

Will my old software continue to work?

Absolutely.  Phone services are often business critical and scheduling maintenance is not always feasible.  Updating your software will always result in a greater array of new and innovative features, security fixes, and improvements.  The Softswitch will continue to operate reliably when we move a software release to End of Support.

Future Products and End of Support Timelines?
As mentioned above, we try to keep 3 production versions of our software under support.  Ending the support of one release will typically coincide with the release of another.  When we release an Alpha of a software release we will make an announcement outlining our plans to end support for the oldest supported version.  The announcement gives our users enough time to begin testing the next update and decide if they are ready to move forward with the changes we made.  We schedule the actual end of support roughly 1 month following the release of the production version.  Some extensions may be provided for Partners who typically have several servers that may need to be updated.

When Will the next Version be moved to end of Support?

The Sippy SoftSwitch 2020 version will be the next version to be moved to End of Support.  We are planning the announcement of the specific to be made during the development cycle of our next release.

What Versions of FreeBSD and PostgreSQL are supported by Version?

This question will depend on what version of our software you use.  For the latest information please check the following article on FreeBSD and PostgreSQL supported Versions.