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Knowledge base
Getting Started
Customize your Sippy Softswitch
3
Customizing the User Interface
Customize and add Invoice Templates
How to invoice your customers
Frequently Asked Questions (FAQ)
12
Frequently Asked Questions / FAQ - 1
How do I find and start a chat on the Freshdesk Portal?
What is the "Disallow Loops" Feature?
What commision models are configurable in Sippy?
Does Sippy support FAX signaling?
See all 12 articles
Support related information
2
Reasons why a valid support and maintenance contract is critical to business success.
Supported Versions
Setup Tutorials
Sippy Softswitch Video Tutorials
3
Sippy VoIP Softswitch Introduction Video Tutorial
Creating and managing routes, rates and tariffs in bulk using the bulk file uploader
Sippy Softswitch v.5.2 Menu Changes
Simple Setup Flowcharts
4
Flowchart Overview
Step 1: Vendor/Supplier Facing Flowchart
Step 2: Customer Facing Flowchart
IP to IP Authentication
Sippy Softswitch Documentation
System Installation
6
Sippy SoftSwitch Hardware Requirements
Sippy Softswitch Installation from ISO image
Choose Good Hardware
Login details & password recovery
Tested FreeBSD Versions and PostgreSQL Versions
See all 6 articles
System Elements
29
Accounts Overview
Customers
Tariffs and Rates
Balance and Credit Limit
Low Balance Notifications
See all 29 articles
System Concepts
15
Call Process
Understanding Authentication
Understanding Rating and Billing
Understanding Routing
Understanding Number Translation
See all 15 articles
Advanced Features
28
On-Net Routing
Charging On-Net (Account-to-Account) Calls
Automatic Database Backup
Quality Based Routing
Branding
See all 28 articles
Troubleshooting
4
External Firewall setup for use with Sippy Softswitch
General Method for Uploading Data
Generating and Installing SSL Certificate
Security management
Knowledge Base
15
Do Not Call List (DNC, DNCL)
IPSec Configuration
Top-Up Vouchers & related Payment Gateways
Flat file CDR export (Thrift)
Using SNMP to monitor Sippy Softswitch statistics
See all 15 articles
Release Information
0
All about SoftPhones
5
List of tested softphones
SJPhone Configuration for SSP
X-Lite Configuration for NAT traversal
How to register account on the X-lite softphone.
Microsip
Languages
1
Support Languages & Adding Languages
Sippy Standby license
1
Sippy Standby license - Network redundancy solution
Handbooks for different scenarios
Wholesale Scenario
3
How Wholesale Works
Wholesale scenario checklist
Calls to Emergency numbers/911 and E911 Services
Calling Card Scenario
7
How Calling Card Works
Calling Card Set-Up Checklist
Step 1 - Add Calling Card IVR Application
Step 2 - Configuration of Calling Card Parameters
Top Up Cards
See all 7 articles
Callshop Scenario
3
How Callshop works
Callshop configuring
Callshop Checklist
DID scenarios
2
Pin-less Calling Card
DID use cases and call scenarios
Vendor with dynamic IP
1
How to make connection for a vendor with dynamic IP
"Flat rate" scenario
1
Flat rate scenario (available from ver. 4.0)
Basic configuration of Sippy Softswitch
1
Basic configuration of Sippy Softswitch (step by step)
Support section
FAQ
10
we want to fail the call if CLI starts with +27
UPDATE customer's accounts balance in DB
SIP codes translation
How to increase the voicemail record length
Test Bandwidth
See all 10 articles
Sippy XML-RPC API
XML-RPC API - General Information
2
Introduction to Sippy XML-RPC API
XML-RPC API - Data types specifications
XML-RPC API - Manipulating Accounts
20
XML-RPC API - Account Creation and Parameters
XML-RPC API - Updating Accounts
XML-RPC API - Account Deletion
XML-RPC API - Listing Accounts
XML-RPC API - Authenticating Accounts using WEB credentials
See all 20 articles
XML-RPC API - Manipulate Customers
8
XML-RPC API - Creating New Customer
XML-RPC API - Blocking and Unblocking Customers
XML-RPC API - Updating Customers
XML-RPC API - Deleting Customers
XML-RPC API - Getting a List of Customers
See all 8 articles
XML-RPC API - Vendors
2
XML-RPC API - Vendors Management
XML-RPC API - Connections Management
XML-RPC API - Manipulate Environments
7
XML-RPC API - List IP-addresses configured on SSP softswitch
XML-RPC API - Creating New Environment
XML-RPC API - Update Environment
XML-RPC API - Delete Environment
XML-RPC API - Retrieving Environment Information
See all 7 articles
XML-RPC API - Payments
8
XML-RPC API - Debit and Credit Card Manipulation
XML-RPC API - Get Payment Details
XML-RPC API - Refunding an Account
XML-RPC API - Refund a Vendor
XML-RPC API - Refund a Customer
See all 8 articles
XML-RPC API - Calling
2
XML-RPC API - Manage Call-Back Calls
XML-RPC API - Manage Active Calls
XML-RPC API - Miscellaneous
17
XML-RPC API - Send an Email
XML-RPC API - Destination Sets Management
XML-RPC API - Validate Passwords Using a Password Policy
XML-RPC API - Retrieve Service Plan Information
XML-RPC API - Apply Translation Rule
See all 17 articles
XML-RPC API - Examples
8
XML-RPC API - Python Example
XML-RPC API - Request
XML-RPC API - OK Response
XML-RPC API - Fault Response
XML-RPC API - Sign-Up HTML Page (old version)
See all 8 articles
XML-RPC API - Caveats
1
XML-RPC API - Caveats
XML-RPC API - System Dictionaries
1
XML-RPC API - Get System Dictionaries
XML-RPC API - CDRs data retrieving
4
XML-RPC API - Exporting Vendors CDR to Mera Format
XML-RPC API - Get CDRS of a Customer
XML-RPC API - Get CDRS of an Account
XML-RPC API - Retrieve SDP data of a call
XML-RPC API - External Balance Daemon
1
XML-RPC API - External Balance Daemon
XML-RPC API - Binary Upload
3
General Information
getUploadToken()
getUploadStatus()
IVR Documentation
Core applications
16
Voicemail application
Play Balance application
Calling Card IVR Application
Top-Up accounts w/o using of IVR application.
Play Prompt IVR application
See all 16 articles
Simple API
Simple API
1
Simple API
OpenVPN Client Configuration
OpenVPN Client Configuration
1
OpenVPN Client Configuration
Sippy Media Gateway
SMG Documentation
1
SMG Frequently Asked Questions