Call routing setup
No special routing setup required for the application to work. But special configuration may be created for the SER to prevent recording CDRs for the calls generated by the application.
WARNING! Both Section and Option values MUST be lowercase in the database. They are mixed case here for readability only.
|The time between the attempts to find accounts to make a Welcome Call to
|Failed attempts to make welcome call will be retried after the interval increasing by this value
|The time between retries to make Welcome Call cannot exceed this value
|14400 seconds (4 hours)
|The amount of time the application will wait for answer
|The minimum amount of time that the user must keep listening to the message after which Welcome Call is considered successful*
|CLI to use while originating Welcome Calls**
|NULL (means Anonymous)
|The host:port tuple defining the host where originated calls are to go
|The maximum number of failures to make welcome call.
* If the duration of the message is less than this value then a Welcome Call is considered successful after the whole prompt has been playe.
** If the CLI is not NULL then the application finds the account corresponding to CLI and uses it's authentication information to originate a call.
The application uses IVR Prompts facility for the Welcome Call message storage.
Setting a custom prompt
It is possible to play a custom greeting to the user from the Welcome Call application. The first step is to create an IVR prompt:
For <=2022 versions:
$ /home/ssp/scripts/ivr_prompt_utils -E I_ENVIRONMENT -c /var/tmp/welcome.sln prompt_name_here 'This is a description of a said prompt' New prompt created with i_ivr_prompt = 30
For >=2023 versions:
$ /usr/local/bin/ivr_prompt_utils -E I_ENVIRONMENT -c /var/tmp/welcome.sln prompt_name_here 'This is a description of a said prompt' New prompt created with i_ivr_prompt = 30
The prompt is ready. Now assign this prompt to the accounts:
UPDATE accounts SET welcome_call_ivr = 30 WHERE ...