Supported since version 2.1.


General overview


The Follow Me feature enables accounts to redirect incoming calls to alternate phone numbers. 

For example, if the primary number is unavailable, an account owner can have incoming calls forwarded to their mobile device. This functionality can be enabled or disabled in the account's settings.

Users can manage their Follow Me configuration - including destination numbers and mode - through the self-care portal. All redirected calls are billed to the account that has configured the Follow Me feature. Additionally, an account may include other accounts in its Follow Me list.

Currently, there is no limit to the Follow Me nesting level; however, this may be subject to change in future releases. The feature was introduced in version 2.1 of the Sippy Softswitch.


Please note, the Follow Me feature works only for On-net enabled Accounts:

- for calls to Registered Account

- for calls to Trunks (starting from Sippy2020)


How to activate the Follow Me feature

In your Account, under Advanced Parameters, enable Follow me in the check-box:














Select from the action list the "Follow Me" option:






















Enter the "Phone number/CLD" and the "Follow Me Mode" desired (always, off, on busy, on no answer, on unavailable):



If more than one number is required, enter the details in the "Phone Number/CLD" field and click on the green "+" symbol. 

Specify "Order Preference" (in which order calls will be forwarded) and "Timeout, sec" (waiting timeout for every follow me) to structure your Call Forwarding sequence.


More related documentations: