Adding, Editing, and Deleting Minute Plans.
Adding Minute Plan
Minute Plans are a core part of the Service Plan discipline of your Sippy Softswitch. A Minute Plan can be added to any of the Service Plans, so long as the Service Plan has not already been assigned to an Account or Customer. Once an Account or Customer has been assigned to the Service Plan, it is deemed 'in-use' and a new plan has to be created with valid Minute Plan.
To Add a Minute Plan select Service Plans your Customer Menu. Select Add New under the Add Service Plan title, as shown below.
The Add New Plan window will be presented, as shown.
Fill out the Basic Parameters as displayed in Adding Service Plans. The Service Plan "Platinum Member" is used below as our example. It is a plan to be billed Monthly, on the date of Assignment and bound to the Tariff "local CA".
A Service Charge sets fixed prices per billing period for various additional services provided. An Example can be a Maintenance Fee, which is a recurring charge as set in the Basic Parameters. In this instance it's a Monthly charge set at $0.25 per billing cycle.
Selecting the green "+" symbol adds new parameters to your Service Charge, and the green arrow will clear entered descriptions.
By selecting the green "+" option, the Service Charge has been added to the Service Plan.
To Add a New Minute Plan, enter your Minute Plans details. For this example, our Minute Plan Name is "Platinum Down Under", as the Minute Plan will cover all prefixes in Australia.
The Included Minutes drop down box will be populated by the previous Minute Plans you have created. Given that this is a new Minute Plan, the default setting is "Unlimited".
To specify the amount of Included Minutes, simply add the desired amount to your Minute Plan. In this example, 250 Included Minutes will be part of the Monthly Service Plan, as shown below.
Minute Plans can be assigned individual Prices. This charge is additional to all other calls charged and Service Charges, billed according to the frequency selected in Basic Parameters. The Price is listed in the country's denomination of your Tariffs Exchange Rate. In this instance, the 250 included minutes to Australia will cost an additional $5.00 CAD per month.
To determine the charge frequency of calls in your Minute Plan, enter Interval 1 and Interval N values as nominated in seconds. In this example, the call is configured to be billed on a per-second basis. For more information on setting these values, see Understanding Rating and Billing.
The Enable Grace Period parameter determines whether a minimum duration of call will be routed before it is subjected to a charge. The Grace Period in seconds has been configured and can be adjusted in your assigned Tariff. Check box to allow Grace Period if desired.
Once downloaded, add values according to your list of Included Prefixes and Excluded Prefixes. In the example of the 'Platinum Down Under' Minute Plan, all Australian Prefixes have been included in the plan. Given that '614' is a premium number, it has been excluded from the Minute Plan, as shown. Save the document for importing.
To import your values, select "Import From..." on your Minute Plan, and choose your saved template file.
Once the file has been imported, the "Import From..." option displays the name of your Template file. Select the green "+" option under the Action banner to add your configured parameters to the Service Plan.
Once added, notice that Destination Patterns lists details of your Prefix Template. Click Save & Close to finish editing your Service Plan.
The Service Plan is now listed in the Service Plans window, where it can be Adjusted, Tariff can be changed and Unassigned plan can be Deleted.
Editing Minute Plans
Select the Service Plan listed under the Name banner that you wish to adjust. In this example, the Service Plan "Platinum Member" will be adjusted.
All details of the Service Plan "Platinum Member" can be edited, given that it has not been assigned to any Accounts or Customers. Once the Service Plan has been assigned, Service Charges and Minute Plans cannot be added through this window. A new Service Plan must be created to add new parameters to a duplicated Minute Plan to assign to existing customers.
To edit your Minute Plan, click on the edit icon on in the Action column of the specified Minute Plan.
The system will now allow you to edit your Minute Plan as shown below.
In this example, we will change the Included Minutes from 250 to 300 for this plan.
To save your editing, select the Save icon in the Action column of your Minute Plan.
Once Saved, the system previews the changed parameters.
Select Save & Close to assign your changes and to return to the Service Plans window.
Your changes have been saved to the Service Plan, and now needs to be assigned to your Account or Customer.
Deleting Minute Plans
Once an Account or Customer has been assigned to a Service Plan with associated Minute Plan, the Minute Plan cannot be deleted. To delete the Minute Plan, the Accounts or Customers must be assigned to another Service Plan, or deleted beforehand, ensuring that the Service Plan is not in use.
To Delete a Minute Plan, navigate to the Service Plans tab under Tariffs & Currencies on your Customer Menu. The Service Plan window is shown below. We will attempt to delete the Minute Plan "Platinum Down Under" from Service Plan "Platinum Member" as shown.
Select the Service Plan that your Minute Plan is associated with. In this case "Platinum Member".
The Service Plan "Platinum Member" window is shown below.
As can be seen, this Minute Plan cannot be deleted as it is assigned to an Account.
As can be seen in your Accounts window, assigned Service Plans are listed under the Service Plan banner.
Account Name "freddy" has been assigned the Service Plan "Platinum Member", which is the associated Service Plan to the Minute Plan we are attempting to delete. Meaning you will not be able to delete the Minute Plan associated with this Service Plan.
The Account has be reassigned to another Service Plan by editing Account. It now shows that it's assigned Service Plan is "Call Wizards".
Navigating back to the Service Plan titled "Platinum Member", a red "X" can now be seen in the Action column of the Minute Plan. Select the "X" to delete this Minute Plan.
The Minute Plan has now been removed from the Service Plan "Platinum Member" as shown below.
Select Save & Close to finish deleting Minute Plan and return to the root Service Plan window.