By default support chat isn't available for use, because SippySoft provides support for clients via email/ticketing system (firstname.lastname@example.org) only. But in some urgent cases, when communication via email cause delays in some critical issues solving support team can temporary activate the Freshdesk chat for the client. Later help-desk converts chat conversation to ticket. So that is the main reason of freshdesk chat usage instead of any other instant messaging tool.
How to find this chat on the Freshdesk
1. Login to the support.sippysoft.com portal using authorized email (which your are using for submitting tickets to support):
2. Left mouse click, to deploy the chat:
3. Fill the form in the chat and click to the check-mark sign/button: