Frequently Asked Questions (FAQ)
Monitoring Graphs Why do I see 50% drop in network throughput on my systems monitoring page? In April of 2014, we identified a long standing bug whe...
Wed, 8 Nov, 2023 at 9:52 AM
General By default support chat isn't available for use because Sippy only provides support via email through the ticketing system (support@sippysoft.co...
Wed, 8 Nov, 2023 at 9:59 AM
What is it? "Disallow Loops" is a feature that has been designed to reduce system load by prohibiting multiple outbound, "looped" call...
Wed, 8 Nov, 2023 at 10:02 AM
Different Commission models configurable in Sippy In this commission scenario, we will assume that commissions are being paid to e...
Wed, 8 Nov, 2023 at 10:02 AM
As Voice over IP (VoIP) replaces office telephone lines with SIP Trunks, there is still one function that requires the old analog phone lines: FAX. Ma...
Wed, 8 Nov, 2023 at 10:04 AM
ASR - Average Seizure Ratio ASR is the ratio of Successfully Connected Calls to Call Attempts. Usually shown as a percentage (%), the formula is: ...
Wed, 8 Nov, 2023 at 10:05 AM
General info By default Sippy Softswitch allows you to apply only one tariff per Account. The tariff is called "Default" in the examples belo...
Wed, 8 Nov, 2023 at 10:05 AM
There are 3 different places where you can setup a technical prefix: 1) In the Authentication Rule of every account (inbound traffic): When you add a...
Wed, 8 Nov, 2023 at 10:06 AM
It is possible for the system to permit a CLI that is not recognized by the VOIP LOGIN (digest authentication) during the incoming call. The &quo...
Tue, 7 Jan, 2020 at 11:29 AM
Overview This article provides instructions on how to setup Inbound calling to your Sippy soft-switch. The term "Inbound" in this article refe...
Mon, 26 Oct, 2020 at 11:38 AM