Frequently Asked Questions (FAQ)
Monitoring Graphs Why do I see 50% drop in network throughput on my systems monitoring page? In April of 2014, we identified a long standing bug whe...
Wed, 10 Jun, 2020 at 2:07 PM
General By default support chat isn't available for use because Sippy only provides support via email through the ticketing system (support@sippysoft.co...
Tue, 7 Jan, 2020 at 9:39 AM
What is it? "Disallow Loops" is a feature that has been designed to reduce system load by prohibiting multiple outbound, "looped" call...
Thu, 21 Jan, 2021 at 2:14 PM
Different Commission models configurable in Sippy In this commission scenario, we will assume that commissions are being paid to e...
Tue, 7 Jan, 2020 at 9:35 AM
As Voice over IP (VoIP) replaces office telephone lines with SIP Trunks, there is still one function that requires the old analog phone lines: FAX. Ma...
Mon, 4 Apr, 2022 at 10:06 AM
ASR - Average Seizure Ratio ASR is the ratio of Successfully Connected Calls to Call Attempts. Usually shown as a percentage (%), the formula is: ...
Thu, 16 Jan, 2020 at 11:58 AM
General info By default Sippy Softswitch allows you to apply only one tariff per Account. The tariff is called "Default" in the examples belo...
Thu, 21 Jan, 2021 at 2:40 PM
There are 3 different places where you can setup a technical prefix: 1) In the Authentication Rule of every account (inbound traffic): When you add a...
Thu, 13 Oct, 2022 at 12:59 AM
It is possible for the system to permit a CLI that is not recognized by the VOIP LOGIN (digest authentication) during the incoming call. The &quo...
Tue, 7 Jan, 2020 at 11:29 AM
Overview This article provides instructions on how to setup Inbound calling to your Sippy soft-switch. The term "Inbound" in this article refe...
Mon, 26 Oct, 2020 at 11:38 AM