Frequently Asked Questions (FAQ)

Frequently Asked Questions / FAQ
Monitoring Graphs Why do I see 50% drop in network throughput on my systems monitoring page? In April of 2014, we identified a long standing bug whe...
Thu, 21 Feb, 2019 at 8:12 AM
How to find/open chat on the Freshdesk Portal
General By default support chat isn't available for use, because SippySoft provides support for clients via email/ticketing system (support@sippysoft.c...
Thu, 17 May, 2018 at 12:53 AM
Disallow Loops - Account Advanced Parameter
What: "Disallow Loops" is a feature that has been designed to optimize system load by dismissing multiple outbound calls Where: Disallow Loop...
Wed, 21 Aug, 2019 at 6:27 AM
Different Commission models configurable in Sippy
Different Commission models configurable in Sippy In this commission scenario, we will assume that commissions are being paid ...
Tue, 31 Jul, 2018 at 11:54 AM
Supporting FAX solutions
As Voice over IP (VoIP) replaces office telephone lines with SIP Trunks, there is still one function that requires the old analog phone lines: FAX. Ma...
Mon, 23 Jul, 2018 at 11:16 AM
ASR (Average Seizure Ratio) and ACD (Average Call Duration)
ASR - Average Seizure Ratio The ratio of Successfully Connected Calls to Call Attempts.  Usually, shown as a percentage (%), the formula is:   Succe...
Wed, 27 Feb, 2019 at 5:20 AM
How to apply CLI/CLD based routing
General info By default Sippy Softswitch allows applying only one tariff to an account. This tariff is called as "Default" in the examples bel...
Tue, 13 Nov, 2018 at 5:05 AM
How to setup tech prefixes for each account & how to pass traffic to vendors with different tech prefixes?
There are 3 different places where you can setup technical prefix: 1) For the inbound traffic on the authentication rule of every account: When yo...
Tue, 13 Nov, 2018 at 4:01 AM
How to use different CLI in case of digest authentication for the incoming calls
Is there any possibility to use a different CLI that doesn't match a VOIP LOGIN during the incoming call and authentication by username and password (d...
Tue, 13 Nov, 2018 at 4:04 AM
How to create DID and assign it to account or IVR app
1. For DID numbers management, Sippy has a separate page in main menu: 2. Click "Add" button to add a new DID number. 3. Set your DID numbe...
Tue, 13 Nov, 2018 at 4:12 AM