Frequently Asked Questions (FAQ)

Frequently Asked Questions / FAQ - 1
Monitoring Graphs Why do I see 50% drop in network throughput on my systems monitoring page? In April of 2014, we identified a long standing bug whe...
Tue, 7 Jan, 2020 at 9:38 AM
How do I find and start a chat on the Freshdesk Portal?
General By default support chat isn't available for use because Sippy only provides support via email through the ticketing system (support@sippysoft.c...
Tue, 7 Jan, 2020 at 9:39 AM
What is the "Disallow Loops" Feature?
What is it?  "Disallow Loops" is a feature that has been designed to reduce system load by prohibiting multiple outbound, "looped" call...
Tue, 7 Jan, 2020 at 9:37 AM
What commision models are configurable in Sippy?
Different Commission models configurable in Sippy In this commission scenario, we will assume that commissions are being paid to e...
Tue, 7 Jan, 2020 at 9:35 AM
Does Sippy support FAX signaling?
As Voice over IP (VoIP) replaces office telephone lines with SIP Trunks, there is still one function that requires the old analog phone lines: FAX. Ma...
Tue, 7 Jan, 2020 at 9:41 AM
What are ASR and ACD?
ASR - Average Seizure Ratio ASR is the ratio of Successfully Connected Calls to Call Attempts.  Usually shown as a percentage (%), the formula is:  ...
Thu, 16 Jan, 2020 at 11:58 AM
How do I apply CLI/CLD based routing?
General info By default Sippy Softswitch allows you to apply only one tariff per Account.  The tariff is called "Default" in the examples belo...
Tue, 7 Jan, 2020 at 9:44 AM
How do I setup tech prefixes and pass traffic to Vendors with different tech prefixes?
There are 3 different places where you can setup a technical prefix: 1) In the Authentication Rule of every account (inbound traffic): When you add a te...
Tue, 7 Jan, 2020 at 10:54 AM
Is it possible to use a CLI that is not recognized by the Digest Authentication?
It is possible for the system to permit a CLI that is not recognized by the VOIP LOGIN (digest authentication) during the incoming call.   The &quo...
Tue, 7 Jan, 2020 at 11:29 AM
How do I create a DID and assign it to an account or IVR app?
1. Sippy has a page in the main menu to let you manage DID numbers: 2. Click "Add" button to add a new DID number 3. Set your DID number in...
Tue, 7 Jan, 2020 at 12:31 PM