Frequently Asked Questions (FAQ)

Frequently Asked Questions / FAQ - 1
Monitoring Graphs Why do I see 50% drop in network throughput on my systems monitoring page? In April of 2014, we identified a long standing bug whe...
Wed, 10 Jun, 2020 at 2:07 PM
How do I find and start a chat on the Freshdesk Portal?
General By default support chat isn't available for use because Sippy only provides support via email through the ticketing system (
Tue, 7 Jan, 2020 at 9:39 AM
What is the "Disallow Loops" Feature?
What is it?  "Disallow Loops" is a feature that has been designed to reduce system load by prohibiting multiple outbound, "looped" call...
Thu, 21 Jan, 2021 at 2:14 PM
What commision models are configurable in Sippy?
Different Commission models configurable in Sippy In this commission scenario, we will assume that commissions are being paid to e...
Tue, 7 Jan, 2020 at 9:35 AM
Does Sippy support FAX signaling? - Yes!
As Voice over IP (VoIP) replaces office telephone lines with SIP Trunks, there is still one function that requires the old analog phone lines: FAX. Ma...
Mon, 4 Apr, 2022 at 10:06 AM
What are ASR and ACD?
ASR - Average Seizure Ratio ASR is the ratio of Successfully Connected Calls to Call Attempts.  Usually shown as a percentage (%), the formula is:  ...
Thu, 16 Jan, 2020 at 11:58 AM
How do I apply CLI/CLD based routing?
General info By default Sippy Softswitch allows you to apply only one tariff per Account.  The tariff is called "Default" in the examples belo...
Thu, 21 Jan, 2021 at 2:40 PM
How do I setup tech prefixes and pass traffic to Vendors with different tech prefixes?
There are 3 different places where you can setup a technical prefix: 1) In the Authentication Rule of every account (inbound traffic): When you add a...
Thu, 13 Oct, 2022 at 12:59 AM
Is it possible to use a CLI that is not recognized by the Digest Authentication?
It is possible for the system to permit a CLI that is not recognized by the VOIP LOGIN (digest authentication) during the incoming call.   The &quo...
Tue, 7 Jan, 2020 at 11:29 AM
How do I create a DID and assign it to an account or IVR app?
Overview This article provides instructions on how to setup Inbound calling to your Sippy soft-switch. The term "Inbound" in this article refe...
Mon, 26 Oct, 2020 at 11:38 AM