By default support chat isn't available for use because Sippy only provides support via email through the ticketing system ( In some cases, when communicating through email causes delays that could adversely affect an emergency situation, the support team can temporarily activate the Freshdesk chat for you. Once the emergency ends, the help-desk converts the chat conversation to a support ticket. Note that Sippy support engineers define emergencies at their sole discretion.

How to start a chat on Freshdesk

1. Login to the portal using the authorized email (used for submitting tickets to support):

2. Left mouse click, to deploy the chat:

3. Fill-in the form and click on the check-mark button: