This article describes some features that you will find in customers' settings.



Acct. Matching Rule is a regular expression used to match accounts for sub-customers.You have to be logged in as a customer to add an account under the customer to use this setting. This setting affects new accounts and partially existing accounts. For example, value "1000[1-9]$" will limit names of accounts from 10001 to 10009.


When a switch operator tries to define a new matching rule for a particular customer and there are existing accounts under this customer the operator will be provided with a warning and three options on how to proceed.  


  • Edit Again (Edit rule so it would match)

  • Delete Non - Matching Accounts (Delete non-matching accounts)

  • Proceed with Update (Ignore non-matching accounts)


Overcommit Protection is a setting that helps avoid fraud from sub customers.  This setting prevents the accounts of a sub-customer from topping up their balance higher the balance of the customer.  For example if the overcommit limit was set to 10% and the customer balance was set to $100 then the maximum balance of the client account is $110.


Commission Agenallows to set payment of dividends of all calls of a specified entity to the Agent.  See more information in related articles:

https://support.sippysoft.com/solution/articles/3000021046-commission-agent-setup

https://support.sippysoft.com/solution/articles/3000058549-different-commission-models-configurable-in-sippy


Extended Routing

This feature allows to assign several routing groups with different tariffs for one customer. As result customer will be able to choose different routing groups and assign them to his accounts.