Sippy allows several users to access and work with the softswitch simultaneously. The Users page allows you to create new Web Users or to log in as existing ones.  Web users are switch operators with specific access permissions. 



Each Web User can have his own username and password for log in to the web GUI.  Web GUI elements that users can see are limited in accordance with the user's Access Level.  See a detailed list of permissions for each Access Level below..

By default, the softswitch has two system users with Administrator Access Level: the Default User which represents the switch owner, and the Remote Assistance user that is used by Sippy's Support Team when some troubleshooting is required.



  • Language and Timezone settings of a User affect his own web GUI 
  • Download Format defines file extension for downloaded reports, .CSV or .XLSX format
  • E-Mail is the e-mail address where a password recovery e-mail would be sent if requested
  • Start Page defines the first page that a User sees upon a login
  • Web Access Control allows you to specify a list of IP addresses from which a User can log in. See more about security features here.

Permission Management for Web Users

The table below is designed to illustrate the information/settings each type of user can/cannot access through the web interface.  



AdministratorReporterBillingCall Shop OperatorNOC ** Starting in 5.2
My Preferencesyesyesyesyesyes
Payment historyyesyesyes
(starting in latest v5.2)


Accountsyesyesyes

Customersyesyesyes

Vendorsyesyesyes

Tariffsyesyes


Destination Setsyesyes


Routing Groupsyesyes


Active Callsyesyes
yesyes
My Call Recordsyes


yes
ASR/ACD Reportsyesyesyes
yes
Customer Call Recordsyesyesyesyesyes
Customer Summary Reportsyesyesyes

Customer Profit And Loss Reportsyesyesyes

Customer Sales Reportsyesyes


Vendor Call Recordsyesyesyes
yes
Vendor Summary Reportsyesyesyes

DIDs Call Recordsyesyesyes
yes
Callshopyes

Yes
Callshop Preferencesyes

Yes
Monitoringyes


yes
Test Dial Planyes


yes
Network Traffic Captureyes


yes
Looking Glassyes


yes
IP Firewallyes


yes
Extract SIP Logsyes


yes