Service Plans
Overview
A Service Plan defines how an Account is billed for recurring service fees and bundled usage. It combines the basic tariff used for rated calls, optional recurring service charges, optional minute plans, and optional accessibility surcharges for specific incoming DID/CLD patterns.
A Service Plan consists of the following parts:
- A Basic Parameters, which define the general billing and tariff settings of the Service Plan
- Service Charges, which define fixed recurring charges per billing period
- Accessibility Surcharges, which define call charging rules for specific incoming DID/CLD values
- Minute Plans, which define bundled minutes, pricing, intervals, and destination patterns
Basic Parameters
- Plan Name - the name of the plan, unique within a Customer
- Description - optional Service Plan description
- Basic Tariff - the main tariff to be used for charging the calls
- Onnet Tariff - overrides the Basic Tariff for on-net calls. If configured, on-net calls are charged with prefixes that match CLD, not onnet_in and onnet_out. Available starting from 2024 version.
- Billing Cycle: the period for applying charges. Weekly, Bi-Weekly, or Monthly
- Billing Day: the day on which the billing cycle is processed. It can be On Assignment, On First Use, a specific weekday, or a specific day of the month.
- On Billing Failure: the action the system takes if an Account cannot be billed for the charges in the Service Plan. Depending on the configured mode, the system can continue tariff-rated calling, block all calls, or block only charged calls.
- Billing Type: Pre-Paid or Post-Paid.
- Calls Duration: Round or Round-Up
The difference between Pre-Paid and Post-Paid plans is when the recurring charges are applied. Pre-Paid plans charge at the beginning of the billing period. Post-Paid plans charge at the end of the billing period. In practice, this means the final recurring charge is deferred until the billing cycle is closed.
Calls Duration controls how call duration is rounded for charging purposes.
Service Charges
Fixed periodic charge applicable to accounts with this Service Plan assigned
- Service Charge Name - the name of the recurring charge
- Price - the amount charged for that service in each billing period
Accessibility Surcharges
Define charging rules for a specific incoming DID/CLD.
- Incoming DID/CLD
- Connect Fee
- Free Seconds
- Grace Period
- Price 1
- Price N
- Interval 1
- Interval N
Minute Plans
A fixed set of minutes to specific destinations.
- Minute Plan Name
- Included Minutes, including the special Unlimited value
- Price
- Interval 1 and Interval N
- Enable Grace Period
- Destination Patterns, which can be imported from or exported to a file
Once a Service Plan is assigned to at least one Account, some core plan parameters become read-only in the UI. In that state, you can still update plan metadata and certain row-level values, but you cannot freely restructure the entire plan the way you can before it is assigned. If you need a materially different setup, create a new Service Plan and migrate Accounts to it.