Routing Groups


Routing Group is a list of Connections and associated with each of them Destination Sets that completely defines how the system will route calls from a particular Customer or Account. Distinctive Routing Groups can be only assigned to Accounts and Customers belonging directly to Root Customer. Lower level Customers and Accounts inherit Routing Group from their parent Customer. By creating multiple routing groups it is possible to provide different level/type of service for different groups of account or customers. For example, one can create Premium routing group for subscribers that are ready to pay extra for quality and Regular routing group for everybody else.


Any changes related to Rates, Routes, Destination Sets, Tariffs, DID numbers, DID Charging Groups and Routing Groups may not be applied immediately. You need to wait at least for 1 min so that the system can update its internal "cache". Sometimes, in case of a heavy bulk update of, for example, multiple destination sets at once, it may be required more than 1 min. Read more...


The main part of the Routing Group is the Routing Entries list where Connections are associated with Destinations Sets.

Apart from associating Connection with a specific Destination Set, Routing Group also sets some other parameters that define routing engine behaviour. Particularly Routing Policy. It defines in which order the switch will try alternative connections that have matching prefix in the destination set assigned to them.


Available Routing Policies are: 

  • Least Cost: connections are tried in the order from lowest cost to highest cost. Cost is estimated based on Average Call Duration from the Tariff and price parameters from the matching Route in the Destination Sets.
  • Route Preference: connections are tried in the reverse order of the Preference parameter values from the matching Route in the Destination Sets.
  • Prefix Length: connections with longest marching prefix in associated destination set are tried first.
  • Routing Entries Order: connections are tried exactly in the order they appear in the Routing Entries list. From lowest Order # to highest Order #.
  • Weighted distribution: distributes calls statistically based on routing entries weight value. For example having entries with weight 1 and 9, 10% of call attempts will go to entry with weight 1 and 90% to entry with weight 9. (New feature added in late 2.2). 


Other parameters in the Routing Group are:

  • Media Relay: this parameters defines which media relay should be used when routing calls for that particular Routing Group.
  • Use Connection: this parameter provides a possibility of setting the registrar (an internal or external SIP server which accepts and stores registrations of devices). The [Default] value means internal built-in registrar. The [Disabled] value means "do not use registrar". In this case the system does not check the called number (CLD) among internal / external registration lists. As a result, the call is always routed according to the Routing Entries list. The rest options in the drop-down list are external registrars which are present in the system as Vendor Connections.