Sippy’s measure for support staff during the Coronavirus
It's times like the ones we are living currently that make our technology critical to keep the economy and people's lives running as normally as possible. It is technology like ours that allows people to keep connecting and to keep working. These services are critical for communication of information and keeping remote teams active in these difficult times.
Sippy Software is happy to inform our customers and partners that we have put several measures in place to make sure that the service and support you and your customers expect is always available. Our support desk remains open and fully staffed. Our engineering team will be available per our usual support schedule of 24/7.
If you require any additional call capacity during this time feel free to contact us to expand your services and we will be able to facilitate this quickly for you as well. Much like our Support teams our Sales and Billing teams will be available to you to add any additional services as you need.
In order to make sure that we continue to provide a healthy and safe environment for our staff we have made working from home available as a choice for each and every employee. We have teams distributed across the world and telecommuting is something we are well accustomed to. We are confident that when things go back to normal, our policies will have proved to be efficient for making sure that our staff is safe and that you as customers are not impacted negatively.
Sippy Software is a progressive company and we believe that our staff's well being comes first. Staff working hours and pay will not be affected by our policy of working from home - this will guarantee that our customers are free from any impact in our decisions. Our commitment to you as customers is that through this period we will continue to be available to you.
Stay Healthy and Stay Safe!
Sippy Software Inc.