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ACD/ASR warning/block for customers

I would like to suggest quality routing based on ASR/ACD so you can award good performing customers who are sending low quality traffic.

Like other SBC vendors have, is the ability to auto-block customers who are sending in a certain percentage ASR like below 15% during last 30 min. This will avoid having vendors getting pissed, and avoid to have low quality stats over your overall stats.
That comes automatically of course with an automated email with some stats.


Ferry - Voiped Telecom

5 people like this idea


I agree with this new feature request. If we have 1 Account sending bad quality and this blocks the Vendros Connections, it is unfair for the rest of Account to be unable to connect through that Connection.

The Quality Control should be on the Accounts level and block/reduce the calls from that Account with bad stats and not affecting all accounts with good stats that would need that Connection available.

As an alternative we had 2 create up to 5 Connection for the same Vendor IP when it should only needed 1 per IP. Some carrier have up to 5 or 6 IP Address, so imagine how many connections we had for 1 single Vendor.

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